[rt-users] Allowing unpriveledged users to see an entire queue.

[Kenneth Crocker]

Oliver,


	Are you using LDAP or any kind of external look up method? Have you 
considered modifying your RT-Config settings to allow self-service users 
to be added as "unprivileged" users? That way you could grant 
"CreateTicket" and "SeeQueue" rights to "Everyone". Keep the rights for 
seeing specific tickets, etc to privileged users. That way a 
self-service user will be able to verify where their ticket is but not 
get into it. If you want them to see it ("ShowTicket") and reply 
("RepltToTicket"), then you grant those rights as well, but not to 
everybody. Hope this helps.

Kenn
LBNL



On 2/11/2008 8:51 AM, Oliver Jeeves wrote:
> On Mon, 2008-02-11 at 17:43 +0100, Emmanuel Lacour wrote:
>> On Mon, Feb 11, 2008 at 04:31:15PM +0000, Oliver Jeeves wrote:
>>> Basically, I want some users to use the self service interface, but to
>>> be able to see all the tickets in a particular queue.
>>>
>>> To do this, I would need either to somehow cause some priveledged users
>>> to be presented with the self service interface.
>>>
>>> Or, add unpriveledged users to a group and user a trigger to add the
>>> group as a CC for tickets in that queue.
>>>
>>> What would people suggest for achieving this?
>>>
>> Here we put custommers as Privileged and give them the correct rights to
>> see their tickets (one queue per customer) using scripts from our
>> customers database.
>>
>> Don't know if this is the best way, but it meet our needs ;)
> 
> The only problem with that, is that we'd prefer to present our customers
> with the self service interface, rather then the priveledged user
> interface.
> 
> 
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