[rt-users] Allowing unpriveledged users to see an entire queue.

[Drew Barnes]

I haven't played with this, but one could conceivably create and RT 
Attribute that lets a user choose basic or advanced and only allow 
certain groups access to change it.  Just default to basic?


Joe Casadonte wrote:
> On 2/11/2008 11:51 AM, Oliver Jeeves wrote:
>
>   
>> The only problem with that, is that we'd prefer to present our customers
>> with the self service interface, rather then the priveledged user
>> interface.
>>     
>
> I have a code bit up on the Wiki that lets our privileged users select 
> which interface they want, the Self-Service or the normal one.  You 
> should be able to adapt that to your needs by using a custom group right 
> instead of a cookie.
>
>     http://wiki.bestpractical.com/view/BasicVsAdvancedInterface
>
> For more on creating a custom group right:
>
>     http://wiki.bestpractical.com/view/MoreAboutPrivilegedUsers
>
> Hope that helps!
>
>