[rt-users] default value for description field depending on queue

[Tommie Van Mechgelen]

Kenneth Crocker wrote:
> Tommie,
>
>
>     You could create several CF's for a ticket; one for each question 
> you want to ask. Since tickets live in queues, you can set up 
> different CF's for the tickets in a queue. Then, when the help desk 
> person looks at the ticket or opens the ticket, they can modify the CF 
> with an answer/selection for those CF's. The initial setting for the 
> CF can be set up in a scrip for that queue when a ticket is created. 
> Different queues would have different scrips setting the default CF 
> value. Hope this helps.
>

Okay kenneth this seems a good solution.  Is it possible to have the 
contents of CFs available in an autoreply template?  Because we want the 
mail going to the user to contain this information we filled in...

Thanks in advance
tommie