[rt-users] default value for description field depending on queue

[Kenneth Crocker]

Tommie,


	You could create several CF's for a ticket; one for each question you 
want to ask. Since tickets live in queues, you can set up different CF's 
for the tickets in a queue. Then, when the help desk person looks at the 
ticket or opens the ticket, they can modify the CF with an 
answer/selection for those CF's. The initial setting for the CF can be 
set up in a scrip for that queue when a ticket is created. Different 
queues would have different scrips setting the default CF value. Hope 
this helps.

Kenn
LBNL

On 2/11/2008 1:08 PM, Tommie Van Mechgelen wrote:
> Dear,
> 
> is it possible to set the description field to a default value when you 
> use "Create ticket in queue". 
> 
> E.g.  we want to fill up the description field with some default 
> questions our help desk person will ask the requester on phone.  He then 
> fills in the answer after the question.
> 
> Can you tell me how I can fix this?  The questions are different 
> depending on the queue the ticket will be created in.
> 
> I have looked around but did not find any answer.
> 
> Thanks in advance.
> 
> Kind Regards,
> tommie
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