[rt-users] Mapping attributes.

["Fábio M. Catunda"]

Hi.

I would like to know if there is some way to map users to e-mail addresses.

I use LDAP for auth and I would like that a person that send an e-mail 
to RT to have permission to see that ticket. The question is that the 
Requestor is the e-mail of the sender, by this reason the person that 
opened the ticket is not allowed to see that ticket.

For example:
Login: test
E-mail: teste at mydomain.com
When teste at mydomain.com send an e-mail to rt at mydomain.com I want the 
requestor to be test and not teste at mydomain.com

I'm using RT 3.6.1-4 debian package.

Thanks for any help.