[rt-users] Mapping attributes.

[Patterson, Craig]

Fabio,

I'm not completely sure what you are asking, but if you're asking how to extract the username from the email address, we do something similar. 

You can override CanonicalizeUserInfo in {RT-HOME}/local/lib/RT/User_Local.pm. 

...
my @emailAddress = $$args{'Name');
my @results = split('@', $emailAddress);
my $userName = $results[0];

# then you want to trim the last char off...
$userName = substr($userName, 0, length($name)-1);

#Finish it up
$$args{'Name'} = $userName;
...

Of course, some perl wizard could probably do that in one line using regex.  

Note, that I only put the snippet to grab the username.  There are examples of assigning LDAP attributes on the wiki, http://wiki.bestpractical.com/view/LDAP.

Let me know if you have any more questions.


-Craig Patterson

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of "Fábio M. Catunda"
Sent: Wednesday, February 13, 2008 8:16 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Mapping attributes.

Hi.

I would like to know if there is some way to map users to e-mail addresses.

I use LDAP for auth and I would like that a person that send an e-mail 
to RT to have permission to see that ticket. The question is that the 
Requestor is the e-mail of the sender, by this reason the person that 
opened the ticket is not allowed to see that ticket.

For example:
Login: test
E-mail: teste at mydomain.com
When teste at mydomain.com send an e-mail to rt at mydomain.com I want the 
requestor to be test and not teste at mydomain.com

I'm using RT 3.6.1-4 debian package.

Thanks for any help.

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