[rt-users] Timezone problem RT-3.6.6

[Stephen Carr]

Dear All

There seems to be a bug regarding the Timezone - it is bugging a user that
uses Eudora email client in that RT emails are 10:30 hours in the future
(at present Australia/Adelaide is +1030) - other email clients seem OK.


Below is a header of the email sent - not the line ###XXX### near bottom

I think that RT use GMT in the database to manage requests from different
timezones.

Any ideas / fix?

It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1

Thanks
Stephen Carr


Return-Path: <nobody at civeng.adelaide.edu.au>
Received: from localhost ([unix socket])
         by brooks.civeng.adelaide.edu.au (Cyrus v2.3.8) with LMTPA;
         Thu, 14 Feb 2008 12:01:16 +1030  ##################################
X-Sieve: CMU Sieve 2.3
Received: from brooks.civeng.adelaide.edu.au (localhost [127.0.0.1])
        by brooks.civeng.adelaide.edu.au (8.14.2/8.14.2) with ESMTP id
m1E1VFk4021481
        (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NOT)
        for <XXX at civeng.adelaide.edu.au>; Thu, 14 Feb 2008 12:01:15 +1030 
###############
Received: (from nobody at localhost)
        by brooks.civeng.adelaide.edu.au (8.14.2/8.14.1/Submit) id
m1E1VFhN021478;
        Thu, 14 Feb 2008 12:01:15 +1030                 #####################
Subject: [rt #1148] AutoReply: Lifedrive Sync with Oracle Calendar and
Palm Desktop ARS
From: RT Civeng <ZZ at civeng.adelaide.edu.au>
Reply-To: ZZ at civeng.adelaide.edu.au
In-Reply-To:
References: <RT-Ticket-1148 at civeng.adelaide.edu.au>
Message-ID: <rt-3.6.6-27738-1202952675-1562.1148-3-0 at civeng.adelaide.edu.au>
Precedence: bulk
X-RT-Loop-Prevention: rt
RT-Ticket: rt #1148
Managed-by: RT 3.6.6 (http://www.bestpractical.com/rt/)
RT-Originator: AAA+ZZ at civeng.adelaide.edu.au
To: XXX at civeng.adelaide.edu.au
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 14 Feb 2008 12:01:15 +101800       #######XXXX###################
X-Scanned-By: MIMEDefang 2.63 on 129.127.16.1
X-DSPAM-Result: Whitelisted
X-DSPAM-Processed: Thu Feb 14 12:01:16 2008 ############################
X-DSPAM-Confidence: 0.9993
X-DSPAM-Probability: 0.0000
X-DSPAM-Signature: 47b399e4214865649514390





-- 
Stephen Carr
Computing Officer
School of Civil and Environmental Engineering
The University of Adelaide
Tel +618-8303-4313
Fax +618-8303-4359
Email sgcarr at civeng.adelaide.edu.au

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