[rt-users] Timezone problem RT-3.6.6

[Gene LeDuc]

Hi Stephen,

I think the bug was in 3.6.1.  You probably compensated for it somehow and 
now it's working the way it should.  The reason I'm suggesting this is that 
when I first installed RT it was 3.6.1, and there was a timezone 
discrepancy with the time that was being applied to outgoing e-mails.  The 
developers suggested I upgrade to 3.6.3 and the problem went away.  I'd 
take a good look at the time and timezone settings on your server and then 
check to make sure that the settings in your RT config make sense in that 
context.

Regards,
Gene

At 08:39 PM 2/13/2008, Stephen Carr wrote:
>Dear All
>
>There seems to be a bug regarding the Timezone - it is bugging a user that
>uses Eudora email client in that RT emails are 10:30 hours in the future
>(at present Australia/Adelaide is +1030) - other email clients seem OK.
>
>
>Below is a header of the email sent - not the line ###XXX### near bottom
>
>I think that RT use GMT in the database to manage requests from different
>timezones.
>
>Any ideas / fix?
>
>It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1
>
>Thanks
>Stephen Carr
>
>
>Return-Path: <nobody at civeng.adelaide.edu.au>
>Received: from localhost ([unix socket])
>          by brooks.civeng.adelaide.edu.au (Cyrus v2.3.8) with LMTPA;
>          Thu, 14 Feb 2008 12:01:16 +1030  ##################################
>X-Sieve: CMU Sieve 2.3
>Received: from brooks.civeng.adelaide.edu.au (localhost [127.0.0.1])
>         by brooks.civeng.adelaide.edu.au (8.14.2/8.14.2) with ESMTP id
>m1E1VFk4021481
>         (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NOT)
>         for <XXX at civeng.adelaide.edu.au>; Thu, 14 Feb 2008 12:01:15 +1030
>###############
>Received: (from nobody at localhost)
>         by brooks.civeng.adelaide.edu.au (8.14.2/8.14.1/Submit) id
>m1E1VFhN021478;
>         Thu, 14 Feb 2008 12:01:15 +1030                 #####################
>Subject: [rt #1148] AutoReply: Lifedrive Sync with Oracle Calendar and
>Palm Desktop ARS
>From: RT Civeng <ZZ at civeng.adelaide.edu.au>
>Reply-To: ZZ at civeng.adelaide.edu.au
>In-Reply-To:
>References: <RT-Ticket-1148 at civeng.adelaide.edu.au>
>Message-ID: <rt-3.6.6-27738-1202952675-1562.1148-3-0 at civeng.adelaide.edu.au>
>Precedence: bulk
>X-RT-Loop-Prevention: rt
>RT-Ticket: rt #1148
>Managed-by: RT 3.6.6 (http://www.bestpractical.com/rt/)
>RT-Originator: AAA+ZZ at civeng.adelaide.edu.au
>To: XXX at civeng.adelaide.edu.au
>MIME-Version: 1.0
>Content-Transfer-Encoding: 8bit
>Content-Type: text/plain; charset="utf-8"
>X-RT-Original-Encoding: utf-8
>Date: Thu, 14 Feb 2008 12:01:15 +101800       #######XXXX###################
>X-Scanned-By: MIMEDefang 2.63 on 129.127.16.1
>X-DSPAM-Result: Whitelisted
>X-DSPAM-Processed: Thu Feb 14 12:01:16 2008 ############################
>X-DSPAM-Confidence: 0.9993
>X-DSPAM-Probability: 0.0000
>X-DSPAM-Signature: 47b399e4214865649514390
>
>
>
>
>
>--
>Stephen Carr
>Computing Officer
>School of Civil and Environmental Engineering
>The University of Adelaide
>Tel +618-8303-4313
>Fax +618-8303-4359
>Email sgcarr at civeng.adelaide.edu.au
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University