[rt-users] RT Reporting - We need your wishlists

[Ruslan Zakirov]

Afaiu it's in RT already :)

Tickets -> build search with defined queue condition -> show results
-> chart grouped by custom field xxx -> go

On Thu, Feb 14, 2008 at 6:10 PM, Traiano Welcome <traiano at gmail.com> wrote:
> Problem Trending :-)
>
>  I understand the difficulties of implementing this, not least that problem
> categories vary in definition from company to company, but basically: A
> report based on a custom fields in  a ticket, where the organisation creates
> a custom field for problem categories and then draws a bar chart report on
> all tickets based on the "problem type" field.
>
> Regards,
> T.
>
>
> On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <jesse at bestpractical.com>
> wrote:
>
> > Hi Everybody,
> >
> > I have an RT hacker working on a new, expanded reporting tool for RT.
> > While I can't promise that we'll implement _every_ report you want, we
> > could really use your wishlists.
> >
> > What reporting and statistics do you want to get out of RT?
> > _______________________________________________
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> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>
>
> --
>
> There is no Spoon.
> _______________________________________________
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com
>  Commercial support: sales at bestpractical.com
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.