[rt-users] RT Reporting - We need your wishlists

[Mike Peachey]

Jesse Vincent wrote:
> Hi Everybody,
> 
> I have an RT hacker working on a new, expanded reporting tool for RT.  
> While I can't promise that we'll implement _every_ report you want, we  
> could really use your wishlists.
> 
> What reporting and statistics do you want to get out of RT?


This is what I was asked for here (verbatim) and I responded with some 
cronned scripts:

1) Number of Tickets per week (Traffic)
2) Number of Untaken tickets older than 1working day (Responsiveness)
3) Number of unresolved Tickets older than 5 working days (Effectiveness)
-- 
Kind Regards,

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Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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