[rt-users] Timezone problem RT-3.6.6

[Stephen Carr]

Dear All

Sorry to bother this list - the problem was a setting in Eudora email
client - the Date Display was set to "Localtime" but should be Senders
Timezone.

Only after getting access to the users laptop was I able fix the "problem"
- I wonder why the user never noticed it before.

Thanks
Stephen Carr



Gene  LeDuc wrote:
> Hi Stephen,
>
> I think the bug was in 3.6.1.  You probably compensated for it somehow and
> now it's working the way it should.  The reason I'm suggesting this is
> that
> when I first installed RT it was 3.6.1, and there was a timezone
> discrepancy with the time that was being applied to outgoing e-mails.  The
> developers suggested I upgrade to 3.6.3 and the problem went away.  I'd
> take a good look at the time and timezone settings on your server and then
> check to make sure that the settings in your RT config make sense in that
> context.
>
> Regards,
> Gene
>
> At 08:39 PM 2/13/2008, Stephen Carr wrote:
>>Dear All
>>
>>There seems to be a bug regarding the Timezone - it is bugging a user
>> that
>>uses Eudora email client in that RT emails are 10:30 hours in the future
>>(at present Australia/Adelaide is +1030) - other email clients seem OK.
>>
>>
>>Below is a header of the email sent - not the line ###XXX### near bottom
>>
>>I think that RT use GMT in the database to manage requests from different
>>timezones.
>>
>>Any ideas / fix?
>>
>>It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1
>>
>>Thanks
>>Stephen Carr
>>
>>
>>Return-Path: <nobody at civeng.adelaide.edu.au>
>>Received: from localhost ([unix socket])
>>          by brooks.civeng.adelaide.edu.au (Cyrus v2.3.8) with LMTPA;
>>          Thu, 14 Feb 2008 12:01:16 +1030
>> ##################################
>>X-Sieve: CMU Sieve 2.3
>>Received: from brooks.civeng.adelaide.edu.au (localhost [127.0.0.1])
>>         by brooks.civeng.adelaide.edu.au (8.14.2/8.14.2) with ESMTP id
>>m1E1VFk4021481
>>         (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256
>> verify=NOT)
>>         for <XXX at civeng.adelaide.edu.au>; Thu, 14 Feb 2008 12:01:15
>> +1030
>>###############
>>Received: (from nobody at localhost)
>>         by brooks.civeng.adelaide.edu.au (8.14.2/8.14.1/Submit) id
>>m1E1VFhN021478;
>>         Thu, 14 Feb 2008 12:01:15 +1030
>> #####################
>>Subject: [rt #1148] AutoReply: Lifedrive Sync with Oracle Calendar and
>>Palm Desktop ARS
>>From: RT Civeng <ZZ at civeng.adelaide.edu.au>
>>Reply-To: ZZ at civeng.adelaide.edu.au
>>In-Reply-To:
>>References: <RT-Ticket-1148 at civeng.adelaide.edu.au>
>>Message-ID:
>> <rt-3.6.6-27738-1202952675-1562.1148-3-0 at civeng.adelaide.edu.au>
>>Precedence: bulk
>>X-RT-Loop-Prevention: rt
>>RT-Ticket: rt #1148
>>Managed-by: RT 3.6.6 (http://www.bestpractical.com/rt/)
>>RT-Originator: AAA+ZZ at civeng.adelaide.edu.au
>>To: XXX at civeng.adelaide.edu.au
>>MIME-Version: 1.0
>>Content-Transfer-Encoding: 8bit
>>Content-Type: text/plain; charset="utf-8"
>>X-RT-Original-Encoding: utf-8
>>Date: Thu, 14 Feb 2008 12:01:15 +101800
>> #######XXXX###################
>>X-Scanned-By: MIMEDefang 2.63 on 129.127.16.1
>>X-DSPAM-Result: Whitelisted
>>X-DSPAM-Processed: Thu Feb 14 12:01:16 2008 ############################
>>X-DSPAM-Confidence: 0.9993
>>X-DSPAM-Probability: 0.0000
>>X-DSPAM-Signature: 47b399e4214865649514390
>>
>>
>>
>>
>>
>>--
>>Stephen Carr
>>Computing Officer
>>School of Civil and Environmental Engineering
>>The University of Adelaide
>>Tel +618-8303-4313
>>Fax +618-8303-4359
>>Email sgcarr at civeng.adelaide.edu.au
>>
>>CRICOS Provider Number 00123M
>>-----------------------------------------------------------
>>This email message is intended only for the addressee(s)and contains
>>information that may be confidential and/or copyright.  If you are not
>> the
>>intended recipient please notify the sender by reply email and
>> immediately
>>delete this email. Use, disclosure or reproduction of this email by
>> anyone
>>other than the intended recipient(s) is strictly prohibited. No
>>representation is made that this email or any attachments are free of
>>viruses. Virus scanning is recommended and is the responsibility of the
>>recipient.
>>
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>>
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>>
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>
>
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
>
>
>


-- 
Stephen Carr
Computing Officer
School of Civil and Environmental Engineering
The University of Adelaide
Tel +618-8303-4313
Fax +618-8303-4359
Email sgcarr at civeng.adelaide.edu.au

CRICOS Provider Number 00123M
-----------------------------------------------------------
This email message is intended only for the addressee(s)and contains
information that may be confidential and/or copyright.  If you are not the
intended recipient please notify the sender by reply email and immediately
delete this email. Use, disclosure or reproduction of this email by anyone
other than the intended recipient(s) is strictly prohibited. No
representation is made that this email or any attachments are free of
viruses. Virus scanning is recommended and is the responsibility of the
recipient.