[rt-users] RT Reporting - We need your wishlists

[Nicolas GUIOT]

Hi,

I'm a recent user/admin of rt, which was already setup in my new
company, so I don't know much about the historical of RT.

What I'm wishing, I don't even know if it's technically feasible, is
that when you reply to a ticket, the email that it sends is interpreted
as a "reply", so that my mail reader can sort them with hierarchy (I
hope I'm clear...). 
If you think it's a bad idea, could you please explain me why (I can
also accept if you say "not important enough to spend time on this"...)

Thanks for your efforts.

Nicolas

On Thu, 14 Feb 2008 09:52:52 -0500
Jesse Vincent <jesse at bestpractical.com> wrote:

> Hi Everybody,
> 
> I have an RT hacker working on a new, expanded reporting tool for
> RT. While I can't promise that we'll implement _every_ report you
> want, we could really use your wishlists.
> 
> What reporting and statistics do you want to get out of RT?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com