[rt-users] RT Reporting - We need your wishlists

[Helmuth Ramirez]

>From our Helpdesk:

To be able to report on the custom fields and their breakdowns.  For
example we have:

Help Requests	-> email related
			-> telecomm
			-> printers

Work Orders		-> email related
			-> telecomm
			-> new hires

I would like a report that displays the total of each category and
subcategory with options such as date range and groups/individuals.
For example:

Date:		Begin - End
Group:	Helpdesk
Tech:		ALL

Type of Request	Category		Opened	Closed	Total
***************	********		******	******	*****
Help Requests	
			email related	 5		 2
7
			telecomm		 2		 6
8
			printers		 3		 7
10
Total Help Requests			10		15
25


Work Orders
			email related	 4		 7
11
			telecomm		 8		 1
9
			new hires		 6		 2
8
Total Work Orders				18		10
28



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Thursday, February 14, 2008 9:53 AM
To: Users rt-Users
Subject: [rt-users] RT Reporting - We need your wishlists

Hi Everybody,

I have an RT hacker working on a new, expanded reporting tool for RT.  
While I can't promise that we'll implement _every_ report you want, we  
could really use your wishlists.

What reporting and statistics do you want to get out of RT?
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