[rt-users] RT Reporting - We need your wishlists

[Sven Sternberger]

Hi!

I would like a report for a year, which
report how long tickets with the subject 
"foo*" in the Queue x were in the states new,
open or stalled

All these tickets could have sub tickets (children)
in the queue y and z. All these direct children
should also be evaluated.

The report should consider the total time for tickets in x,
and the shares/fractions in the queue y and z.

The result should show
the average time over the period for tickets in x,y and z
and in percent. Maybe x is 100%, than (x-(y+z)), y and z.

In the end I need something which says. 

  You had 1000 Tickets with subject foo*
  in queue x. In queue x they stayed 4240 h
  in new, open or stalled. The depending
  tickets in y stayed 1020 h in new, open or stalled
  in z 2900 h in new, open or stalled, in x
  (without the time of y and z) they stayed 320 h.

best regards!




On Do, 2008-02-14 at 09:52 -0500, Jesse Vincent wrote:
> Hi Everybody,
> 
> I have an RT hacker working on a new, expanded reporting tool for RT.  
> While I can't promise that we'll implement _every_ report you want, we  
> could really use your wishlists.
> 
> What reporting and statistics do you want to get out of RT?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com