[rt-users] change subject string

[Gene LeDuc]

Hi Robert,

The [box] verbiage on the subject line (and the box itself) are set in the 
SetSubjectToken subroutine in SendEmail.pm.  We modified it on our setup so 
we could remove the box entirely for certain outgoing messages.

Regards,
Gene

At 11:44 AM 2/15/2008, Robert Keidel wrote:
>I am using RT 3.6.4, I setup the whole application, and everything
>works perfect. My manager wants me to make some changes in the system
>and I was able to do so for most of it. Now I am stuck on the point
>that I don't know where I can change/add something to the subject
>string.
>
>right now the string looks like this:
>
>[$rtname #375] Request for a PC repair
>
>I would like to change it to
>
>[$rtname Ticket/Case #375] Request for a PC repair
>
>Where can I change that, or how?


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University