[rt-users] change subject string

[Kenneth Crocker]

Robert,

	Here is some code we use that embeds ticket info into the subject line:

Subject: Request Titled: "{$Ticket->Subject}" has been resolved!

This ticket has been resolved. DO NOT reply to this message!
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	Hope this helps.

Kenn
LBNL

On 2/15/2008 11:44 AM, Robert Keidel wrote:
> Hello,
> 
> I am using RT 3.6.4, I setup the whole application, and everything
> works perfect. My manager wants me to make some changes in the system
> and I was able to do so for most of it. Now I am stuck on the point
> that I don't know where I can change/add something to the subject
> string.
> 
> right now the string looks like this:
> 
> [$rtname #375] Request for a PC repair
> 
> I would like to change it to
> 
> [$rtname Ticket/Case #375] Request for a PC repair
> 
> Where can I change that, or how?
> 
> Thanks for any help?
> 
> Rok
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