[rt-users] Hierarchy of categories

[Joe Casadonte]

On 2/14/2008 9:04 PM, Kevin Sheen wrote:

> Here is a quick example - if a Level 1 category contained Network,
> the Level 2 subcategories might be Remote access, LAN or WAN.
> Another example would be a L1 category of EDI would have L2
> subcategories of X12 data problem and Problem with IDOC.  In essence
> the L2 subcategories are related to the L1 category.

I would like to do something like this as well.  When you create a new 
ticket you have to first select a queue.  The queue would be the level 1 
category, obviously, and the level two category could be a 
queue-specific CF, but with a common name (e.g. SubQueue).  This would 
probably be a "Select One" value, which could itself have a category, 
giving you, in essence, three levels of categories, if desired.

I haven't tried this yet, just thinking out loud....

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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