[rt-users] RT Reporting - We need your wishlists

[Joop]

Samuel P. Howard wrote:
> Hi Jesse!
>
> I've seen a lot of really great ideas come from this request so far, so 
> hopefully I can ask for something good, too.  :)
>
> Following on a request from a previous e-mail, we could really use the 
> ability to report on tickets and get a breakdown in "Time Worked" per RT 
> user/technician.
>
> Since a lot of our techs are contractors, we need to find a way to track 
> their time as they've entered it in RT ... no entry, no money ... helps 
> with keeping RT updated!  In a lot of cases, however, a single tech may 
> not work the entire ticket, so that's why we need the breakdown for each 
> tech for each ticket (say in "resolved" status).
>
> Currently, we use a custom field to indicate if the ticket has been 
> billed out yet ("Customer Billed?"), but that just gives us the overall 
> Time Worked.  We still have to dredge through each ticket to look for 
> multiple tech's time.
>
> It's painful now, but will be *much* worse as we continue to grow.
>
>   
I made a report, using Ireport,  which does this kind of thing. It 
counts all TimeWorked across queues and across users which we run each 
first of the month to get an idea how much work has been on clients and 
by whom.


Joop