[rt-users] change subject string

[Sharlon Carty]

Exactly what I needed too!
Sweet!

On Feb 15, 2008 4:45 PM, Gene LeDuc <gleduc at mail.sdsu.edu> wrote:

> Hi Robert,
>
> The [box] verbiage on the subject line (and the box itself) are set in the
> SetSubjectToken subroutine in SendEmail.pm.  We modified it on our setup
> so
> we could remove the box entirely for certain outgoing messages.
>
> Regards,
> Gene
>
> At 11:44 AM 2/15/2008, Robert Keidel wrote:
> >I am using RT 3.6.4, I setup the whole application, and everything
> >works perfect. My manager wants me to make some changes in the system
> >and I was able to do so for most of it. Now I am stuck on the point
> >that I don't know where I can change/add something to the subject
> >string.
> >
> >right now the string looks like this:
> >
> >[$rtname #375] Request for a PC repair
> >
> >I would like to change it to
> >
> >[$rtname Ticket/Case #375] Request for a PC repair
> >
> >Where can I change that, or how?
>
>
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
>
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-- 
- - Sharlon (c).
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