[rt-users] Shredder web gui, bad path to tickets

[Gene LeDuc]

Hi All,

I've just installed the latest Shredder extension via CPAN and it seems to 
do its job nicely wiping out deleted tickets via the web gui.  When I click 
on a ticket from the search results, though, the path to the ticket is 
missing the root "rt/" component.  Everything else has been working fine 
for a year or more.

The path should be: https://rt.company.com/rt/Ticket/Display.html?id=7
But this is what Shredder search is showing (which returns a 404 
error):  https://rt.company.com/Ticket/Display.html?id=7

Is this something that needs to be set in RT_Siteconfig or do I need to 
modify the shredder html?

My RT is installed in a non-standard location, but I gave the installer the 
path to my RT.pm and everything seemed to install fine.

Gene



-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University