[rt-users] Shredder bug? (was: Shredder web gui, bad path to tickets)

[Gene LeDuc]

I found the problem with displaying objects returned by the Shredder search 
and I think it might be a bug.  The files in
   <rtroot>/share/html/Admin/Tools/Shredder/Elements/Object
return a path using $RT::WebBaseURL instead of $RT::WebURL; this leaves off 
$RT::WebPath.  So on my system, links point to 
https://mysystem:443/Ticket/Display.html?id=498
instead of https://mysystem/rt/Ticket/Display.html?id=498

The files I had to modify are
   RT--Attachment
   RT--Ticket
   RT--User

Disclaimer:
Since Shredder has been around awhile and no one else has reported this, 
it's possible that this could be due to settings in my RT_Siteconfig that I 
made to get RT to work using https, but it was a while ago and I don't 
recall how I changed the settings from their default.

Regards,
Gene

At 11:56 AM 2/18/2008, I wrote:
>I've just installed the latest Shredder extension via CPAN and it seems to
>do its job nicely wiping out deleted tickets via the web gui.  When I click
>on a ticket from the search results, though, the path to the ticket is
>missing the root "rt/" component.  Everything else has been working fine
>for a year or more.
>
>The path should be: https://rt.company.com/rt/Ticket/Display.html?id=7
>But this is what Shredder search is showing (which returns a 404
>error):  https://rt.company.com/Ticket/Display.html?id=7
>
>Is this something that needs to be set in RT_Siteconfig or do I need to
>modify the shredder html?
>
>My RT is installed in a non-standard location, but I gave the installer the
>path to my RT.pm and everything seemed to install fine.


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University