[rt-users] Linking tickets across queues

[Mathew Snyder]

Our rights scheme is designed such that each queue has a group associated with
it.  Users have the Create Ticket right in all other queues so as to be able to
move tickets around but they can't own or modify tickets in other queues.  This
has led to a question from my manager regarding linking tickets.

It seems that without being able to modify a ticket outside of adding comments,
a person cannot link two tickets in different queues.  Is there a way around
this without adding the ModifyTicket right to all groups and all queues?

Mathew
-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com