[rt-users] Linking tickets across queues

[Todd Chapman]

Set  StrictLinkACL to 0 in RT_SiteConfig.pm


# When this feature is enabled an user need ModifyTicket right on both
# tickets to link them together, otherwise he can have right on any of
# two.
Set($StrictLinkACL, 1);


On 2/19/08, Mathew Snyder <mathew.snyder at gmail.com> wrote:
> Our rights scheme is designed such that each queue has a group associated with
> it.  Users have the Create Ticket right in all other queues so as to be able to
> move tickets around but they can't own or modify tickets in other queues.  This
> has led to a question from my manager regarding linking tickets.
>
> It seems that without being able to modify a ticket outside of adding comments,
> a person cannot link two tickets in different queues.  Is there a way around
> this without adding the ModifyTicket right to all groups and all queues?
>
> Mathew
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