[rt-users] pointers on debugging rt 3.6.5 page hanging problem

[Kenneth Crocker]

Tom,


	Would you mind listing for me any scrips you have relating to a status 
change and emails as a result of said change?  What kind of action 
precipitated the initial scrip being triggered? Could be that an email 
notification scrip is looking for a template that you modified or 
misnamed (capitol letters?, etc.) and can't find it. Anyway, that list 
and their contents will help the debugging process.


Kenn
LBNL

On 2/19/2008 10:49 AM, Tom Hodder wrote:
> Hi,
> 
> A problem appeared today where the browser hangs when the status of a
> ticket is changed.
> 
> There do not seem to be any associated errors in the log file, and the
> page waits for about 30 seconds and then goes to a blank page.
> 
> I have the level set to debug;
> [Tue Feb 19 18:44:54 2008] [debug]: About to think about scrips for
> transaction #6402 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
> [Tue Feb 19 18:44:54 2008] [debug]: About to prepare scrips for
> transaction #6402 (/opt/rt3/lib/RT/Transaction_Overlay.pm:171)
> [Tue Feb 19 18:44:54 2008] [debug]: Found 2 scrips
> (/opt/rt3/lib/RT/Scrips_Overlay.pm:365)
> [Tue Feb 19 18:44:54 2008] [debug]: About to commit scrips for
> transaction #6402 (/opt/rt3/lib/RT/Transaction_Overlay.pm:180)
> [Tue Feb 19 18:44:55 2008] [info]:
> <rt-3.6.5-6928-1203446694-488.545-10-0 at example.com> #545/6402 - Scrip 10
> (/opt/rt3/lib/RT/Action/SendEmail.pm:252)
> [Tue Feb 19 18:44:55 2008] [info]:
> <rt-3.6.5-6928-1203446694-488.545-10-0 at example.com> sent  To:
> root at dcmon01.osti.local (/opt/rt3/lib/RT/Action/SendEmail.pm:283)
> [Tue Feb 19 18:44:56 2008] [debug]: About to think about scrips for
> transaction #6403 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
> 
> 
> any ideas on where I can look to fix this?
> 
> Thanks,
> 
> Tom
> 
> 
> 
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