[rt-users] RT3.6.5 / LDAP / User Fields not updated

[Kenneth Crocker]

Robert,


	We have the following LDAP settings:

	"Set($LdapExternalInfo, 1)".

	"Set($LdapAttrMap, {'Name' => 'uid',
                    'EmailAddress' => 'mail',
                    'Organization' => 'o',
                    'RealName' => 'cn',
                    'ExternalContactInfoId' => 'dn',
                    'ExternalAuthId' => 'uid',
                    'Gecos' => 'uid',
                    'WorkPhone' => 'telephonenumber',
                    'Address1' => 'lblmailstop',
                    'Address2' => 'postaladdress'}
          );"

	"Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
                            'EmailAddress', 'RealName',
                            'WorkPhone', 'Address2']
         );"
	
	These settings might be what you need. Hope this helps.


Kenn
LBNL
	

On 2/20/2008 7:45 AM, ROBERT David wrote:
> Hello,
> 
> I have a RT 3.6.5 setup on a RHEL5 and it has been successfully integrated with our Win2003 Domain AD (users Auth with their Windows logon & password).
> The little glitch I have is that once their account has been created in RT from LDAP info, the fields are not updated on successive login.
> 
> What I tried was to remove in RT the phone number of a user who had successfully logged in with his Windows account (I was connected as ROOT) then I had him reconnect. In the RT log file I have several occurrence of "[Wed Feb 20 15:33:42 2008] [debug]: UPDATED user XXXXXXX from LDAP (/opt/rt3/lib/RT/User_Local.pm:615)" but the phone# filed is not filled up with what comes from LDAP. Any idea why this would be the case?
> 
> This is annoying because if there are changes in our AD (location, phone numbers, etc) they will not be synched in RT :(
> 
> Yours,
> ____________________________________________________________________
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> GENERIX Group Support & Hosting Management
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