[rt-users] Bcc to watchers who are not AdminCC

[Paul Choi]

I found a brute-force method to do this. It's like using a firehose to 
put out a candle, but oh well. This is the best I can come up with. :)

I created SendEmail_Local.pm and modified sub Prepare:

    $self->SetHeader( 'To', join ( ', ', @{ $self->{'To'} } ) )
      if ( ! $MIMEObj->head->get('To') &&  $self->{'To'} && @{ 
$self->{'To'} } )
;
    #$self->SetHeader( 'Cc', join ( ', ', @{ $self->{'Cc'} } ) )
    #  if ( !$MIMEObj->head->get('Cc') && $self->{'Cc'} && @{ 
$self->{'Cc'} } );
    #$self->SetHeader( 'Bcc', join ( ', ', @{ $self->{'Bcc'} } ) )
    #  if ( !$MIMEObj->head->get('Bcc') && $self->{'Bcc'} && @{ 
$self->{'Bcc'} }
 );
    my @bcclist;
    push @bcclist, @{ $self->{'Cc'} }
      if ( !$MIMEObj->head->get('Cc') && $self->{'Cc'} && @{ 
$self->{'Cc'} } );
    push @bcclist, @{ $self->{'Bcc'} }
      if ( !$MIMEObj->head->get('Bcc') && $self->{'Bcc'} && @{ 
$self->{'Bcc'} }
);

    $self->SetHeader( 'Bcc', join ( ', ', @bcclist ) )
      if (scalar @bcclist != 0);

The change above simply takes the contents of 'Cc' and adds them to 'Bcc'.

I'd love to find out if there's a gentler way to do it via a scrip or 
something. Maybe when I can figure out how to add a ScripAction. :)

Paul Choi
Plaxo, Inc.


Paul Choi wrote:
> Hello,
>
> I'm a noob to customizing RT, so excuse me if I'm missing something obvious.
> Is there a scrip or some way to Bcc watchers who are not AdminCC?
>
> We have some partners and when a ticket is created, we want to add 
> members of a group (or groups) to the Bcc field rather than CC, because 
> we don't want their email addresses exposed. I understand that if I add 
> them to AdminCC for the queue, display of their email addresses will be 
> suppressed, but I don't want to grant them AdminCC privileges.
>
> Thanks for your help.
>
> Paul Choi
> Plaxo, Inc.
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