[rt-users] Disappearing Transactions

[Mathew Snyder]

I upgraded that first.  I had v2.02 installed and upgraded to v2.05 but the
issue persisted.  This is RT v3.6.6.  I've not checked anything on our
production server which is v3.6.5.

Jesse Vincent wrote:
> 
> 
> On Thu, Feb 21, 2008 at 08:19:01PM +0300, Konstantin Naryzhniy wrote:
>> Yep, that was mine
>> That's what Jesse suggested:
>>> You need to find the Quoted.pm file inside a "Text/" directory somewhere in >your perl library path and remove it.
>> Also, you need to be using 3.6.5 for this to take effect. This rare bug occurred to me no matter what on 3.6.1 and 3.6.3
> 
> Ruslan released a new Text::Quoted that should fix the bug.
> 
>> Cheers,
>> Konstantin
>>
>>
>> ________________________________
>> From: Ham MI-ID, Torsten Brumm [mailto:torsten.brumm at Kuehne-Nagel.com]
>> Sent: Thursday, February 21, 2008 8:00 PM
>> To: mathew.snyder at gmail.com; rt-users at lists.fsck.com
>> Subject: Re: [rt-users] Disappearing Transactions
>>
>>
>> Hi mathew,
>> I remember some months ago a threat with the same problem, jesse suggested something with the text::quoted perl modul so far i can remember. Look through the archiv for text::quoted and i think it will fix your problem.
>>
>> Torsten
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
>> To: rt-users at lists.fsck.com <rt-users at lists.fsck.com>
>> Sent: Thu Feb 21 17:53:57 2008
>> Subject: [rt-users] Disappearing Transactions
>>
>> We have a ticket that seems to have lost its way.  It originally had several
>> transactions which seem to have gone *poof*.  I've loaded up a backup of the
>> database from shortly after the ticket was created into our test server and
>> everything is still missing.
>>
>> Is there a way to find these transactions and reinstate them?
>>
>> --
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>>
> 
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
> 

-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com