[rt-users] rtx-shredder timeout error when deleting tickets via web ui

[Alex Moura]

Greetings,

In our production server, it takes approx. 01:27min. to wipeout a
ticket using rtx-shredder.

For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout
only 10 tickets, it locks the sessions and gives a timeout error
message in the Apache 1.3.x log:

---------------------------------------------
[Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI:
comm with server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle
timeout (90 sec)

[Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI:
incomplete headers (0 bytes) received from server
"/usr/local/rt3/bin/mason_handler.fcgi"
---------------------------------------------


And shows this error page:

---------------------------------------------
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete your request.

Please contact the server administrator, admin at mydomain and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.37 Server at rt.mydomain Port 443
---------------------------------------------

Any suggestions / tips  to make use of the RTx web ui?

Thanks in advance,

Alex