[rt-users] rtx-shredder timeout error when deleting tickets via web ui

[Emmanuel Lacour]

On Thu, Feb 21, 2008 at 08:46:06PM -0300, Alex Moura wrote:
> Greetings,
> 
> For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout
> only 10 tickets, it locks the sessions and gives a timeout error
> message in the Apache 1.3.x log:
> 
> ---------------------------------------------
> [Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI:
> comm with server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle
> timeout (90 sec)
> 
> [Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI:
> incomplete headers (0 bytes) received from server
> "/usr/local/rt3/bin/mason_handler.fcgi"
> ---------------------------------------------
> 
> 
> And shows this error page:
> 
> ---------------------------------------------
> Internal Server Error
[...]
> 
> Any suggestions / tips  to make use of the RTx web ui?
> 

You can adjust the fastcgi timeout in your apache configuration:

FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -processes x -idle-timeout y

Actually "y" is equal to 90 for you, so you can increase it.

But your time to delete a ticket seems pretty long, so I don't think
it's a good Idea to have a too high value for "y" as it will block a
dedicated fastcgi process.

Maybe you're missing some indexes or tuning on your database ?