[rt-users] Disappearing Transactions

[Benjamin Weser]

Hey I just remembered having had the problem on one of our tickets too 
in 3.6.3. The history in RT was kind of cut off. But the transactions 
were still in the database. After updating Text::Quoted like mentioned 
by Jesse it works now. Thanks to Ruslan for the update. ;)

Kenneth Crocker schrieb:
> Mathew,
>
>
> 	I'm unclear as to what caused the problem. What type or kind of 
> transactions were missing? Were they only for a certain function or 
> what? I'm asking because I have 3.6.4 but have not had any problem like 
> that yet, but would like to be prepared in case I do. Thanks.
>
> Kenn
> LBNL
>
> On 2/21/2008 9:22 AM, Mathew Snyder wrote:
>   
>> Thanks all.  I moved Quoted.pm out of that directory and all of the transactions
>> reappeared.
>>
>> Mathew
>>
>> Konstantin Naryzhniy wrote:
>>     
>>>  
>>>
>>> Yep, that was mine
>>>
>>> That’s what Jesse suggested:
>>>
>>>       
>>>> You need to find the Quoted.pm file inside a "Text/" directory
>>>>         
>>> somewhere in >your perl library path and remove it.
>>>
>>> Also, you need to be using 3.6.5 for this to take effect. This rare bug
>>> occurred to me no matter what on 3.6.1 and 3.6.3
>>>
>>>  
>>>
>>> Cheers,
>>>
>>> Konstantin
>>>
>>>  
>>>
>>>  
>>>
>>> ------------------------------------------------------------------------
>>>
>>> *From:* Ham MI-ID, Torsten Brumm [mailto:torsten.brumm at Kuehne-Nagel.com]
>>> *Sent:* Thursday, February 21, 2008 8:00 PM
>>> *To:* mathew.snyder at gmail.com; rt-users at lists.fsck.com
>>> *Subject:* Re: [rt-users] Disappearing Transactions
>>>
>>>  
>>>
>>> Hi mathew,
>>> I remember some months ago a threat with the same problem, jesse
>>> suggested something with the text::quoted perl modul so far i can
>>> remember. Look through the archiv for text::quoted and i think it will
>>> fix your problem.
>>>
>>> Torsten
>>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com
>>> <rt-users-bounces at lists.bestpractical.com>
>>> To: rt-users at lists.fsck.com <rt-users at lists.fsck.com>
>>> Sent: Thu Feb 21 17:53:57 2008
>>> Subject: [rt-users] Disappearing Transactions
>>>
>>> We have a ticket that seems to have lost its way.  It originally had several
>>> transactions which seem to have gone *poof*.  I've loaded up a backup of the
>>> database from shortly after the ticket was created into our test server and
>>> everything is still missing.
>>>
>>> Is there a way to find these transactions and reinstate them?
>>>
>>> --
>>> Keep up with me and what I'm up to: http://theillien.blogspot.com
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