[rt-users] Round Robin Scheme

[Drew Barnes]

You will need to set up a new scrip in the web UI using a user defined 
action.
Condition: On create
Action: user defined
Template: Global template: Blank
Stage: TransactionCreate

I've looked into implementing this, but I haven't moved on it.  When you 
get it working, perhaps you could add it to the wiki.


Kaushal Shriyan wrote:
> On Thu, Feb 21, 2008 at 9:21 AM, Kaushal Shriyan
> <kaushalshriyan at gmail.com> wrote:
>   
>> On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes
>>  <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>>  > Start here and modify to your own needs.
>>  >  http://www.gossamer-threads.com/lists/rt/users/39136
>>  >
>>  >
>>  >
>>  >
>>  >  Kenneth Crocker wrote:
>>  >  > Kaushal,
>>  >  >
>>  >  >
>>  >  >       Round robin? Are you asking if someone has written a scrip that
>>  >  > automatically assigns a ticket to the next person in line that has
>>  >  > ownership rights to a queue? We either have our queue manage (AdminCc)
>>  >  > assign them or let those who have the time just take them if they can
>>  >  > work on them. I've never heard of a scrip that arbitrarily assigns them.
>>  >  > Have you tried the wiki?
>>  >  >
>>  >  >
>>  >  > Kenn
>>  >  > LBNL
>>  >  >
>>  >  > On 2/19/2008 9:10 PM, Kaushal Shriyan wrote:
>>  >  >
>>  >  >> Hi
>>  >  >>
>>  >  >> Is there a Round Robin Scheme of assigning Tickets to the users who
>>  >  >> are using Request Tracker
>>  >  >>
>>  >  >> Thanks and Regards
>>  >  >>
>>  >  >> Kaushal
>>  >  >> _______________________________________________
>>  >  >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>  >  >>
>>  >  >> Community help: http://wiki.bestpractical.com
>>  >  >> Commercial support: sales at bestpractical.com
>>  >  >>
>>  >  >>
>>  >  >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>  >  >> Buy a copy at http://rtbook.bestpractical.com
>>  >  >>
>>  >  >>
>>  >  >
>>  >  > _______________________________________________
>>  >  > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>  >  >
>>  >  > Community help: http://wiki.bestpractical.com
>>  >  > Commercial support: sales at bestpractical.com
>>  >  >
>>  >  >
>>  >  > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>  >  > Buy a copy at http://rtbook.bestpractical.com
>>  >  >
>>  >
>>
>>  Thanks Drew :-)
>>
>>  Thanks and Regards
>>
>>  Kaushal
>>
>>     
>
> Hi Drew Barnes,
>
> I have modified the script for assigning tickets to the users through
> round robin scheme. How can i upload this script in RT
>
> Thanks and Regards
>
> Kaushal
>