[rt-users] Round Robin Scheme

[Kaushal Shriyan]

On Thu, Feb 21, 2008 at 9:21 AM, Kaushal Shriyan
<kaushalshriyan at gmail.com> wrote:
>
> On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes
>  <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>  > Start here and modify to your own needs.
>  >  http://www.gossamer-threads.com/lists/rt/users/39136
>  >
>  >
>  >
>  >
>  >  Kenneth Crocker wrote:
>  >  > Kaushal,
>  >  >
>  >  >
>  >  >       Round robin? Are you asking if someone has written a scrip that
>  >  > automatically assigns a ticket to the next person in line that has
>  >  > ownership rights to a queue? We either have our queue manage (AdminCc)
>  >  > assign them or let those who have the time just take them if they can
>  >  > work on them. I've never heard of a scrip that arbitrarily assigns them.
>  >  > Have you tried the wiki?
>  >  >
>  >  >
>  >  > Kenn
>  >  > LBNL
>  >  >
>  >  > On 2/19/2008 9:10 PM, Kaushal Shriyan wrote:
>  >  >
>  >  >> Hi
>  >  >>
>  >  >> Is there a Round Robin Scheme of assigning Tickets to the users who
>  >  >> are using Request Tracker
>  >  >>
>  >  >> Thanks and Regards
>  >  >>
>  >  >> Kaushal
>  >  >> _______________________________________________
>  >  >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>  >  >>
>  >  >> Community help: http://wiki.bestpractical.com
>  >  >> Commercial support: sales at bestpractical.com
>  >  >>
>  >  >>
>  >  >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  >  >> Buy a copy at http://rtbook.bestpractical.com
>  >  >>
>  >  >>
>  >  >
>  >  > _______________________________________________
>  >  > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>  >  >
>  >  > Community help: http://wiki.bestpractical.com
>  >  > Commercial support: sales at bestpractical.com
>  >  >
>  >  >
>  >  > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  >  > Buy a copy at http://rtbook.bestpractical.com
>  >  >
>  >
>
>  Thanks Drew :-)
>
>  Thanks and Regards
>
>  Kaushal
>

Hi Drew Barnes,

I have modified the script for assigning tickets to the users through
round robin scheme. How can i upload this script in RT

Thanks and Regards

Kaushal