[rt-users] Scrip needed to change ticket queue

[Danie Marais]

Hi all
 
I need a scrip (or scrips) that will do the following:
 
When a ticket in queue AAA or BBB reaches its final priority, move it to
queue HHH and send an email to user at company.com (or a specified RT group)
with a subject 'Ticket Escalated: <ticket subject>'
 
Ideally I want to run this with rt-crontool.
 
Can anyone help?
 
Regards,
Danie
 
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