[rt-users] Self-Service Interface

[Joe Casadonte]

On 2/22/2008 4:42 PM, Steve Cochran wrote:
> 
> Yep, read through that and
> 
> http://wiki.bestpractical.com/view/AutoRedirectToSelfService
> 
> I was wondering if anyone was using them and how the experience worked 
> for users. The other thought I had was using the one you suggested, 
> making the Self Service the default (not sure how yet), and then also 
> modifying the self service tabs to add a link to the "Advanced" interface.

Well, we use it here, and most people like it (personally I abhor the 
Self Service interface, but then I use Emacs & VI by choice, so I guess 
it's to be expected).  Self Service is the default already, and there 
exists an "Advanced" link at the top right near the login/logout link. 
Adding it as a tab option instead is a very straight-forward thing to 
do, at least for the non-Self Service interface.

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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