[rt-users] AdminCC not working

[Kenneth Crocker]

Matt,

	I'm in agreement with Gene. Being added to the "Ticket" adminccc has 
nothing to do with getting notifications on future updates. As to why 
they are not getting any update info notifications, what scrips have you 
set up to do that?

Kenn
LBNL

On 2/25/2008 11:31 AM, Gene LeDuc wrote:
> Hi Matt,
> 
> I don't think the Queue AdminCcs show up within tickets.  They don't on my 
> system, but they do get the mail that they are supposed to get.  I'm pretty 
> sure that the "people" entries would only show watchers that have been 
> added to the ticket via a script or the ticket's "People" tab.
> 
> Regards,
> Gene
> 
> At 10:24 AM 2/25/2008, Matt Westfall wrote:
>> -----BEGIN PGP SIGNED MESSAGE-----
>> Hash: SHA1
>>
>> I've got a pretty weird problem going on here.
>>
>> I have the group "Admins" set as the AdminCC watcher for all my queues.
>>
>> When I create a ticket the members of the group get the AdminCC ticket
>> created template, but they are not added as AdminCCs under "People" so
>> they don't get future updates.
>>
>> Any ideas?
>>
>> RT 3.6.6
>>
>> Set( $rtname, 'rt.ecansol.com');
>>
>>
>> Set($Organization , "rt.ecansol.com");
>>
>>
>> Set($OwnerEmail , 'sysadmin at ecansol.com');
>>
>> Set($CorrespondAddress , 'support at ecansol.net');
>>
>> Set($CommentAddress , 'rt-comment at ecansol.net');
>>
>> Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024));
>>
>> # This is the Scheme, server and port for constructing urls to webrt
>> # $WebBaseURL doesn't need a trailing /
>>
>> Set($WebBaseURL , "https://rt.ecansol.com:$WebPort");
>>
>> Set($WebURL , $WebBaseURL . $WebPath . "/");
>>
>> Set($OldestTransactionsFirst, '0');
>>
>> #Set($SendmailArguments , "-ODeliveryMode=q -oi -t");
>>
>>
>> 1;
>>
>> - --
>> Matt Westfall
>> Owner / Operator
>> FiftyPounds Internet
>> http://www.fiftypounds.com
>>
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> 
>