[rt-users] AdminCC not working

[Gene LeDuc]

Hi Matt,

I don't think the Queue AdminCcs show up within tickets.  They don't on my 
system, but they do get the mail that they are supposed to get.  I'm pretty 
sure that the "people" entries would only show watchers that have been 
added to the ticket via a script or the ticket's "People" tab.

Regards,
Gene

At 10:24 AM 2/25/2008, Matt Westfall wrote:
>-----BEGIN PGP SIGNED MESSAGE-----
>Hash: SHA1
>
>I've got a pretty weird problem going on here.
>
>I have the group "Admins" set as the AdminCC watcher for all my queues.
>
>When I create a ticket the members of the group get the AdminCC ticket
>created template, but they are not added as AdminCCs under "People" so
>they don't get future updates.
>
>Any ideas?
>
>RT 3.6.6
>
>Set( $rtname, 'rt.ecansol.com');
>
>
>Set($Organization , "rt.ecansol.com");
>
>
>Set($OwnerEmail , 'sysadmin at ecansol.com');
>
>Set($CorrespondAddress , 'support at ecansol.net');
>
>Set($CommentAddress , 'rt-comment at ecansol.net');
>
>Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024));
>
># This is the Scheme, server and port for constructing urls to webrt
># $WebBaseURL doesn't need a trailing /
>
>Set($WebBaseURL , "https://rt.ecansol.com:$WebPort");
>
>Set($WebURL , $WebBaseURL . $WebPath . "/");
>
>Set($OldestTransactionsFirst, '0');
>
>#Set($SendmailArguments , "-ODeliveryMode=q -oi -t");
>
>
>1;
>
>- --
>Matt Westfall
>Owner / Operator
>FiftyPounds Internet
>http://www.fiftypounds.com
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University