[rt-users] Can I completely remove reminders from RT?

[Todd Chapman]

You can remove them from the At A Glance page by going into:

Configuration -> Global -> RT at a glance

Then copy

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders  RefreshHomepage)]);

from RT_Config.pm into RT_SiteConfig.pm and remove MyReminders so
users cannot add them back.

Finally, create an empty file:

/opt/rt3/local/html/Elements/MyReminders

That should do it. You will need to restart RT.

-Todd

On 2/27/08, lgrella <lgrella at acquiremedia.com> wrote:
>
>  I have been reading that reminders belong to a queue and not really to the
>  ticket. I can see this complicating things, and I don't want reminders as
>  part of my system.
>  I do not want the reminders box on the RT at a glance page, and do not want
>  them on the tickets page. Is there any way to fully remove this?
>
>  Thanks
>  --
>  View this message in context: http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15721275.html
>  Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>  _______________________________________________
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com
>  Commercial support: sales at bestpractical.com
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at http://rtbook.bestpractical.com
>