[rt-users] Deployment Inquiry

[Mathew Snyder]

This is the method we use.  As an organization with an ever growing customer
roster it makes more sense for us to keep our queues limited to internal
departments.  We have a custom field which we use to determine the customer to
which a ticket "belongs".

Mathew

Roy El-Hames wrote:
> My take on this is, why have a queue per customer when you can have a 
> group per customer ..
> After all customers are only a group of requesters ..
> In the set up I have here we I Queues to represent departments and hence 
> escalations is as simple as changing ticket queue etc ..
> 
> Regards;
> Roy
> 
> Todd Rittinger wrote:
>> Hello Everyone!
>>
>> First off, excellent list! I've been a lurker on here for about a year
>> now and some great information and discussions abound, thank-you all!
>>
>> I have a question regarding deploying RT. Currently we use individual
>> queues for our product line, internal support, and interdept. requests.
>> This keeps the queue list to a manageable amount. I was curious if
>> anyone has deployed with a queue per customer instead of product,
>> service, etc. If so, does this render your queue list a bear to manage,
>> or has it been a successful deployment type for you? Tips and/or
>> suggestions, pitfalls/gotchas?
>>
>> Thanx for any and all feedback.
>>
>> RT, thanx for your product, it is really great!
>>
>>   
> 
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