[rt-users] Deployment Inquiry

[Roy El-Hames]

My take on this is, why have a queue per customer when you can have a 
group per customer ..
After all customers are only a group of requesters ..
In the set up I have here we I Queues to represent departments and hence 
escalations is as simple as changing ticket queue etc ..

Regards;
Roy

Todd Rittinger wrote:
> Hello Everyone!
>
> First off, excellent list! I've been a lurker on here for about a year
> now and some great information and discussions abound, thank-you all!
>
> I have a question regarding deploying RT. Currently we use individual
> queues for our product line, internal support, and interdept. requests.
> This keeps the queue list to a manageable amount. I was curious if
> anyone has deployed with a queue per customer instead of product,
> service, etc. If so, does this render your queue list a bear to manage,
> or has it been a successful deployment type for you? Tips and/or
> suggestions, pitfalls/gotchas?
>
> Thanx for any and all feedback.
>
> RT, thanx for your product, it is really great!
>
>