[rt-users] (Very) Low-level CF question

[Kenneth Crocker]

Joe,


	You know, I do have a few Custom Fields that serve the same purpose, 
but would have different values per queue. I didn't know we had 
sub-categories that worked. I'd love to see your results. Thanks.


Kenn
LBNL

On 2/29/2008 11:21 AM, Joe Casadonte wrote:
> On 2/29/2008 1:50 PM, Kenneth Crocker wrote:
> 
>>     Hypothetical situations could involve endless debate, especially 
>> if they are based on an unrealistic scenario. Not to offend nor sound 
>> too incredulous, but why would anyone name ANY custom fields the same 
>> names for different applications/uses? Why not just prefix the 
>> "queue-based" Custom field with the queue name "xxxxxx-Foo"? Sure 
>> would stop a lot of confusion and you wouldn't need to be asking the 
>> question.
> 
> It's actually for a very practical purpose -- having a commonly named 
> CF, with queue-specific values.  In my case, I have a SubCategory CF, 
> which exists in each queue, but each queue has its own values.  It works 
> great, really.
> 
> The hitch is: I want to be able to choose the SubCategory CF via the 
> list box in the Tickets search form as one of the output columns.  The 
> only way to do that without first choosing a queue is to have a global 
> CF with the same name (and I've already taken care of hiding the global 
> field from view on ticket creation and viewing the ticket).
> 
> I can get around the need for all of this by going to the Advanced tab 
> and typing in "CustomField.{SubCategory}" as one of the results column, 
> but I don't want to have to explain over and over again how to do that 
> to my user base.
> 
> Once I get this last piece working, I'll be writing it up for the Wiki.
>