[rt-users] AutoReply

Bill Fischer mndud3 at gmail.com
Wed Jan 2 15:01:05 EST 2008

Good day,

This is a second call for help.  The first post was on 12/21, maybe I'll
have better luck this time.

I've got an email alias set up.  I send it email from the email address
associated with my RT user account.  A ticket is created, but I don't get a
response back.

I discovered and changed the RedistributeAutoGeneratedMessages variable in
our RT_SiteConfig.pm file.  I set it to 1 instead of 'privileged'.  This
changed the behavior in the rt.log.  Instead of stating:
Not redistributing this message to unprivileged users based on site

I now get the following for both Scrip #3 (on create autoreply) and Scrip
No recipients found. Not sending.

I also changed the NotifyActor value to 1.  Same result.

I'm fairly new to RT.  This is a new install and we've never had this
working.   Am I missing something?

Summary: RT 3.6.5 Using Apache with mod_perl on Solaris 10.

Since the first post, I did a few more tests and I can only get an AutoReply
if I create the ticket via the web.  If I use the mail gateway, I don't get
an AutoReply.

Anyone have any ideas?

Bill Fischer
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080102/0ce0f124/attachment.htm>

More information about the rt-users mailing list