[rt-users] Issues with AdminCCs

Braam van Heerden Braam.van.Heerden at conversant.co.za
Wed Jan 9 03:50:11 EST 2008


I recently upgraded my RT from 3.4.5 to 3.6.5 and moved it to another 
machine at the same time.

On the old machine I had everyone in the support department set to 
AdminCC's for the queue.  With the move we decided to change it, and I 
set up a notification scrip instead.  Today my boss wanted the AdminCC's 
reinstated, so I went to Watchers on the queue and added some support 
staff as AdminCCs to the queue.

When a new ticket gets created it notifies them correctly, however in 
the Web UI under the Ticket's People tab I can only see the Requestor, 
not the AdminCCs.

Any help resolving this would be appreciated.

Thanks :)

Braam van Heerden

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