[rt-users] Issues with AdminCCs
Braam van Heerden
Braam.van.Heerden at conversant.co.za
Wed Jan 9 03:50:11 EST 2008
Greetings,
I recently upgraded my RT from 3.4.5 to 3.6.5 and moved it to another
machine at the same time.
On the old machine I had everyone in the support department set to
AdminCC's for the queue. With the move we decided to change it, and I
set up a notification scrip instead. Today my boss wanted the AdminCC's
reinstated, so I went to Watchers on the queue and added some support
staff as AdminCCs to the queue.
When a new ticket gets created it notifies them correctly, however in
the Web UI under the Ticket's People tab I can only see the Requestor,
not the AdminCCs.
Any help resolving this would be appreciated.
Thanks :)
Braam van Heerden
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