[rt-users] Issues with AdminCCs
Braam van Heerden
Braam.van.Heerden at conversant.co.za
Wed Jan 9 04:06:51 EST 2008
Some more information I gathered after playing with a ticket a bit
1) If I manually add an AdminCC or CC it shows in the web interface
2) If I reply to a ticket, the AdminCC's does not get notified
It seems the system notifies everyone that is AdminCCs when a ticket
gets created, then forgets about them.
If I use the query from
http://wiki.bestpractical.com/view/GetWatcherInfoByTicket I get only the
Requestor and Owner info back.
Thanks :)
Braam van Heerden
> -----Original Message-----
> From: Braam van Heerden (Conversant Systems)
> Sent: 09 January 2008 10:50 AM
> To: RT-Users at lists.bestpractical.com
> Subject: [rt-users] Issues with AdminCCs
>
> Greetings,
>
> I recently upgraded my RT from 3.4.5 to 3.6.5 and moved it to
> another machine at the same time.
>
> On the old machine I had everyone in the support department
> set to AdminCC's for the queue. With the move we decided to
> change it, and I set up a notification scrip instead. Today
> my boss wanted the AdminCC's reinstated, so I went to
> Watchers on the queue and added some support staff as
> AdminCCs to the queue.
>
> When a new ticket gets created it notifies them correctly,
> however in the Web UI under the Ticket's People tab I can
> only see the Requestor, not the AdminCCs.
>
> Any help resolving this would be appreciated.
>
> Thanks :)
>
> Braam van Heerden
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