[rt-users] Ticket loses reminders on a queue change?

Todd Chapman todd at chaka.net
Wed Jan 9 10:11:58 EST 2008

There are lots of issues with reminders. I don't recommend them.

On 1/8/08, Roedel, Mark <MarkRoedel at letu.edu> wrote:
> Observed with RT 3.6.6rc1:
> A ticket is created in queue A, and has a reminder created in it.  The
> reminder appears on both the ticket's "Reminders" page and on the
> associated user's "Open Reminders" panel in the RT home page.
> The ticket is moved to queue B.  Now the reminder no longer appears on
> the ticket's "Reminders" page, but does still appear on the associated
> user's "Open Reminders" panel in At-A-Glance.  However, because that
> panel just links to the ticket, there's no way for the user to clear the
> reminder.
> If the ticket is moved back to queue A, the reminder reappears.
> lib/RT/Reminders.pm filters the collection of reminders for a ticket so
> that it only includes objects in that ticket's queue -- which explains
> the behavior.  Is there an underlying reason for that restriction,
> though?  It's confusing to a user who considers a reminder to just be a
> component of the ticket that ought to move when the ticket does, and
> it's frustrating to a user who sees a task and can't do anything to mark
> it completed.
> --
> Mark Roedel
> Senior Programmer / Analyst
> LeTourneau University
> Longview, Texas  USA
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