[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Tom H tom at limepepper.co.uk
Fri Jan 11 12:23:41 EST 2008


I want to give all the users who can "TakeTicket" the opportunity to do
so, by notifying them. But I don't want to add them to the AdminCC list
as they would get far too much mail.

So I want to create a custom scrip which "On Create", searches for all
the users who have "TakeTicket" right, and send them a Template email
notifying them.

I haven't the foggiest how to start to do this, and the wiki seems to be
partially down at the moment, or at least very slowat the mo.



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