[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Kenneth Crocker KFCrocker at lbl.gov
Fri Jan 11 14:34:31 EST 2008


	If you can put them all in one group, or if they are already in groups 
that only have "takers" as members, then list the group(s) in the 
Watchers: "CC" of the appropriate queues. Then all you need do is create 
a notification scrip for "OnCreate" to "Notify CC's". That would work. 
How do you plan to maintain the membership of this "Takers" group?


On 1/11/2008 9:23 AM, Tom H wrote:
> Hi,
> I want to give all the users who can "TakeTicket" the opportunity to do
> so, by notifying them. But I don't want to add them to the AdminCC list
> as they would get far too much mail.
> So I want to create a custom scrip which "On Create", searches for all
> the users who have "TakeTicket" right, and send them a Template email
> notifying them.
> I haven't the foggiest how to start to do this, and the wiki seems to be
> partially down at the moment, or at least very slowat the mo.
> Thanks,
> T.
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