[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

[Kenneth Crocker]

Tom,


	If you can put them all in one group, or if they are already in groups 
that only have "takers" as members, then list the group(s) in the 
Watchers: "CC" of the appropriate queues. Then all you need do is create 
a notification scrip for "OnCreate" to "Notify CC's". That would work. 
How do you plan to maintain the membership of this "Takers" group?


Kenn
LBNL

On 1/11/2008 9:23 AM, Tom H wrote:
> Hi,
> 
> I want to give all the users who can "TakeTicket" the opportunity to do
> so, by notifying them. But I don't want to add them to the AdminCC list
> as they would get far too much mail.
> 
> So I want to create a custom scrip which "On Create", searches for all
> the users who have "TakeTicket" right, and send them a Template email
> notifying them.
> 
> I haven't the foggiest how to start to do this, and the wiki seems to be
> partially down at the moment, or at least very slowat the mo.
> 
> Thanks,
> 
> T.
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