[rt-users] RT only sending email to Queue watcher after default scrips modified

Kenneth Crocker KFCrocker at lbl.gov
Fri Jan 11 17:57:09 EST 2008


	What are the settings for those scrips?


On 1/11/2008 2:28 PM, Ben Weston wrote:
> A couple of the default scrips on a customer's installation (3.6.5) were 
> modified.  Since then, RT is only emailing the Queue Watcher.  The 
> biggest problem being that when tickets are generated by email, the 
> requestor isn't getting an autoreply.
> I went into RT and tracked down scrips 1 and 2, and rebuilt them to the 
> default conditions/actions/names.  Even after restarting 
> Apache/MySQLd/Postfix, the same behavior persists.
> I'm not 100% sure that it's the scrip'ing that was the cause of the 
> problem, but it stood out as a possibility.  I can't think of any other 
> changes that have been made to the system that would have caused the 
> problems.
> Any ideas?
> Thanks,
> Ben

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