[rt-users] RT only sending email to Queue watcher after default scrips modified

Gene LeDuc gleduc at mail.sdsu.edu
Fri Jan 11 17:58:47 EST 2008

Hi Ben,

Double check that someone hasn't "cleaned up" the templates by removing the 
top blank line.  The first line of a template generally needs to be blank 
so that the mailer knows where the headers end and the message body 
begins.  This bites a LOT of people.


At 02:28 PM 1/11/2008, Ben Weston wrote:
>A couple of the default scrips on a customer's installation (3.6.5) were 
>modified.  Since then, RT is only emailing the Queue Watcher.  The biggest 
>problem being that when tickets are generated by email, the requestor 
>isn't getting an autoreply.
>I went into RT and tracked down scrips 1 and 2, and rebuilt them to the 
>default conditions/actions/names.  Even after restarting 
>Apache/MySQLd/Postfix, the same behavior persists.
>I'm not 100% sure that it's the scrip'ing that was the cause of the 
>problem, but it stood out as a possibility.  I can't think of any other 
>changes that have been made to the system that would have caused the problems.
>Any ideas?

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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