FW: [rt-users] Exporting request contents

[Prasad Deshpande]

Hi,

Please help me in exporting ticket communication history to data file
(.csv or .txt file).

Thanks,
Prasad 
 
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Prasad
Deshpande
Sent: Friday, January 11, 2008 09:04
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Exporting request contents

Hi,

We are using RT 3.2.3 on Red Hat 9. We would like export the existing
data in a text or excel file. To do this, we have tried using the Query
builder. We are able to export the data but we could not find the field
to export ticket history ( ie. communication captured during the life
cycle of the ticket).

If somebody knows how to capture the ticket history then please let me
know.

Thanks in Advance

Regards,
Regards,
Prasad Deshpande
IT Department
Phone: +91 20 27407157
Ext: 7157
 


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