[rt-users] RTIR status?

[The Anarcat]

Hello!

What's the word on RTIR these days?

We're running RT 3.6.3 now and we're wondering wether it is still
maintained, as the latest official release (1.0.5) is already almost 4
years old (april 2004) and requires RT >3.0. I'm aware of the 1.1.5
"preview release" (2 years old, "RT 3.4 integration") and "RTIR M3"
(seems to be a redesign of some sort, requires the RT 3.7 dev version).

So where do I go from here? What is the experience of the people here
with RTIR?

The only thing I could find about it (apart from the initial powerpoint
presentations) is this comment:

http://lists.sans.org/pipermail/unisog/2005-December/025653.html

which is not really encouraging...

What we need:

 1. Business::SLA management: some people/queues/tickets need to be
 treated within X days. I know we can do that with Queues but it's only
 the priority and I can't apply it to people.
 2. the integrated Whois client is really nice
 3. Proper integration with RT: our current, working, RT install must
 not be disrupted
 4. The "investigations" in RTIR are also interesting...

Bref, what do you guys think? Is RTIR still alive?

-- 
You Are What You Is
                        - Frank Zappa
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